The Salesforce landscape of products provides a holistic suite of tools that can be configured to meet the needs of the Automotive industry.
With the changing dynamics of the Automotive sector the need to create seamless customer journeys has never been more important.
We understand the complexities of the Automotive industry and the needs to blend the online and offline processes together to create the engagement and 360 view you need for your customers.
We have supported organisations from the start of their CRM Journey with greenfield sites through to taking over solutions that had lost momentum.
- Delivery of a Salesforce team to support and enhance the internal team with burst capacity, adoption of new services, Innovation and best practices. Leading to a development and delivery of the digitalisation roadmap with reduced costs and faster delivery
- Full Health Check assessment on an existing Salesforce implementation providing a detailed set of recommendations with clear priorities and detailed roadmap for resolution. Leading to a significant cost reduction through license and an assessment of 3rd party packages. A 55% increase in overall Health Score of the Salesforce organisation and improvements in security, user adoption and user satisfaction
- Marketing Cloud: Implementation of Marketing Cloud with a full migration away from Marketo with no down time and a subsequent increase of 40% in engagement
- Docusign: Implementation of a fully integrated Docusign solution allowing customers to review and sign key documents in minutes instead of hours/days. Providing the customer and the dealer with a fully auditable solution linked directly into Salesforce. Replacing the existing Conga implementation for New and Used vehicle orders, GDPR documentation, Test drive reducing paper use by 30% per site